Home / Standards / GB/T 32312-2015 GB/T 32312-2015 Active Service evaluation index specification for customer service center of bank industry 银行业客户服务中心服务评价指标规范 Standard Type GBT ICS 03.060 CCS A11 Status 现行 Issue Date 2015-12-28 Implementation 2016-06-01 Responsible Dept 中国人民银行 Drafting Unit N/A