Home / Standards / GB/T 19039-2009 GB/T 19039-2009 Active General rules of customer satisfaction measurement 顾客满意测评通则 Standard Type GBT ICS 03.120.10 CCS A00 Status 现行 Issue Date 2009-09-30 Implementation 2009-12-01 Responsible Dept 国家标准委 Drafting Unit N/A