Home / Standards / GB/T 19018-2017 GB/T 19018-2017 Active Quality management—Customer satisfaction—Guidelines for business-to-consumer electronic commerce transactions 质量管理 顾客满意 企业-消费者电子商务交易指南 Standard Type GBT ICS 03.120.10 CCS A00 Status 现行 Issue Date 2017-10-14 Implementation 2018-05-01 Responsible Dept 国家标准委 Drafting Unit N/A