Home / Standards / GB/T 19014-2019 GB/T 19014-2019 Active Quality management-Customer satisfaction-Guidelines for monitoring and measuring 质量管理 顾客满意 监视和测量指南 Standard Type GBT ICS 03.120.10 CCS 00 Status 现行 Issue Date 2019-12-31 Implementation 2020-07-01 Responsible Dept 国家标准委 Drafting Unit 国家标准委