Home / Standards / GB/T 19013-2021 GB/T 19013-2021 Active Quality management—Customer satisfaction—Guidelines for dispute resolution external to organizations 质量管理 顾客满意 组织外部争议解决指南 Standard Type GBT ICS 03.120.10 CCS A00 Status 现行 Issue Date 2021-08-20 Implementation 2021-12-01 Responsible Dept 国家标准委 Drafting Unit N/A