Home / Standards / GB/T 19013-2009 GB/T 19013-2009 Abolished Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizations 质量管理 顾客满意 组织外部争议解决指南 Standard Type GBT ICS 03.120.10 CCS A00 Status 废止 Issue Date 2009-09-30 Implementation 2009-12-01 Responsible Dept 国家标准委 Drafting Unit 国家标准委