Home / Standards / GB/T 19010-2009 GB/T 19010-2009 Abolished Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations 质量管理 顾客满意 组织行为规范指南 Standard Type GBT ICS 03.120.10 CCS A00 Status 废止 Issue Date 2009-09-30 Implementation 2009-12-01 Responsible Dept 国家标准委 Drafting Unit N/A